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Kites! Kites! Kites! => Kite Building and Repair => Topic started by: Michel on August 18, 2011, 12:35 PM



Title: Hang-em High Fabrics
Post by: Michel on August 18, 2011, 12:35 PM
Hi all,

I wanted to buy some fabrics from Hang-em High Fabrics (of course not available by GWTW !) but no answer to my e-mails sent to Bonnie Marvin.

Is Hang-em out of business ?

Thanks in advance.


Title: Re: Hang-em High Fabrics
Post by: Will Sturdy on August 18, 2011, 03:47 PM
I ordered some stuff recently from her, still in business as far as I know. How long has it been?


Title: Re: Hang-em High Fabrics
Post by: jeepersjoey on August 18, 2011, 06:53 PM
It is a weird business.

She has gotten the affectionate name of "grouchy lady" from the group around here.

They do not do internet orders...only call in.

They charge ACTUAL shipping...this sounds good but you will not know the full cost until she ships.

It usually takes 3 days to get the stuff.

Decent prices.  Figure out what you want, write it down and then call. 

I tried to order 6 rolls 125ft of 50# string, she did not have it avaiable so she sent (and charged me) for 1000 ft.  I was buying to sell the individual rolls to friends that wanted the rolls.  I ended up with 600+ ft of string that I did not really want.

Overall, not bad but you have to jump through hoops.


Title: Re: Hang-em High Fabrics
Post by: Will Sturdy on August 18, 2011, 07:03 PM
That's an entirely different experience than I've had with the store  :o

I have never had any issues with the internet ordering system on her site so long as it is within the stated business hours

I've placed a couple dozen orders and they've shipped the following day with no exceptions - I can't say that of any other small online store that I've placed a statistical relevant sample of orders through. Yes the shipping cost is charged later, but I see no problem with that - it's the only way to get true shipping costs.

Her site could be more user friendly, but I have no complaints about the service. Not sure what posts I've missed, but Bonnie is one of the nicest folks I've dealt with.

ymmv I guess...


Title: Re: Hang-em High Fabrics
Post by: Jeepster on August 18, 2011, 07:49 PM
Will S described my experiences with Bonnie very well.  Plan and simple, she's a pleasure to do business with.

Regards,
Tom


Title: Re: Hang-em High Fabrics
Post by: photomom on August 18, 2011, 08:33 PM
I tried to order from this business a few weeks ago.  The online ordering was not working.  It would not let me complete the order.  So I tried calling.  I called at least three times and never got an answer.  No answering machine, nothing.  Just ringing.  It was during the normal posted business hours.  I ended up ordering from somewhere else. 

kjm


Title: Re: Hang-em High Fabrics
Post by: RonG on August 19, 2011, 03:25 AM
No issues to speak of ordering from Bonnie.  If the site was down, email worked just fine.  Like Will said, not the most user-friendly web interface, but it's functional, and she will either respond to email or by phone if you don't see what you're looking for on the site.

Hang em High has been around a long time, Bonnie took over the business when her husband Tom died, probably about 10 years ago now.  She's not a slick, internet-savvy retailer, just a straight-shooter who has what most kite builders need and more than a few rare or vintage items as well.

For reference, the word I've gotten is that Bonnie has an interesting approach to "the store is closed" in the Internet age.  When she's not open for business....she turns off the server.  No "site temporarily unavailable", or automated processing of orders.  So if the site is not there, it doesn't mean Hang em High is out of business, it more likely means she's out of town for the weekend.

Not the 24/7 instant gratification model most people have gotten used to in the last decade, but I find it a bit refreshing.


Title: Re: Hang-em High Fabrics
Post by: sugarbaker on August 19, 2011, 07:44 PM
I too have had only good experience with Hang-Em-High... by internet and by phone.  Bonnie has always been very helpful.


Title: Re: Hang-em High Fabrics
Post by: Jynx on August 19, 2011, 09:20 PM
I too have had only good experience with Hang-Em-High... by internet and by phone.  Bonnie has always been very helpful.

Ditto!


Title: Re: Hang-em High Fabrics
Post by: KaoS on August 20, 2011, 01:53 AM
Bonnie has always provided really great service for me.  Shopping from Australia has never been a problem  :)


Title: Re: Hang-em High Fabrics
Post by: fidelio on August 20, 2011, 02:54 AM
the website is the only way i've ordered, never spoken to bonnie on the phone, but have only had positive experiences. however, i have not placed an order recently but probably should, who doesn't need white icky?


Title: Re: Hang-em High Fabrics
Post by: Doug S on August 20, 2011, 10:49 AM
I concur with Ron and Will about my experience with Hang-em High Fabrics.  I have been purchasing materials from Hang-em High since the 1990s and have been very statisfied.  Bonnie is the first to tell you that she is not a kite flyer, but she has always been very helpful and timely with my orders.  When I first encountered the on-line store being closed for a weekend, I was confused and concerned.  A call to Bonnie during the work week clarified how she prefers to run her business, which is fine and refreshing to me.   ;D


Title: Re: Hang-em High Fabrics
Post by: mikenchico on August 23, 2011, 07:48 AM
It is a weird business.

She has gotten the affectionate name of "grouchy lady" from the group around here.

They do not do internet orders...only call in.
...

Overall, not bad but you have to jump through hoops.

Interesting, last time we dealt with Hang'Em High we tried the internet order thing half a dozen times over a few days but it wouldn't work. So Rhonda called and recieved quite the tongue lashing for calling, she was told they ONLY do internet orders, even though their servers can't complete an order.

They were once my prefered supplier & I've wanted to order some things from them lately, but I've been reluctant to try.



Title: Re: Hang-em High Fabrics
Post by: DWayne on August 23, 2011, 03:26 PM
I've only been doing business with Bonnie for a few years but have always been happy with the service I got. I too was told to order online as she really doesn't have the time to deal with the phone and fill the orders in a timely manner.
Like was said before, if the server isn't up, the store isn't open. Try back another time, you'll be happy you did.  ;)

Denny


Title: Re: Hang-em High Fabrics
Post by: mikenchico on August 23, 2011, 07:25 PM
Our problem was that the servers were up and running, we could do the order right up to the last step then we got some message rather then a confirmation. After all those tries we were not certain if we were going to receive 6 duplicate orders or no order. On the phone they still wouldn't take or confirm our order and said they would fix the ordering server and to place it again online later tomorrow.

We did finally receive our order and with quick service & shipping from the time the 7th attempt finally worked. Luckily it wasn't something we needed in a timely manner, just stuff to have on hand for future projects which wasn't availble anywhere else. I still give out their name to anybody asking where to purchase fabrics and materials for kite making, it's just disappointing that you have to "jump through hoops" and get treated poorly attempting to support her business.



Title: Re: Hang-em High Fabrics
Post by: DP/US on May 16, 2012, 06:04 AM
I'm a supplier to Hang em High and have been trying to get ahold of Bonnie for several months.  Their website says they're on vacation and no one picks up the phone.  Does anyone know if they're still in business?


Title: Re: Hang-em High Fabrics
Post by: thief on May 16, 2012, 06:45 AM
From what i read last night over at kitebuilder.com it looks like Bonnie is still shut down due to the damage from the storms last fall.......


Title: Re: Re: Hang-em High Fabrics
Post by: tcope on May 16, 2012, 01:46 PM
I'd love to find some of the bulk 60lbs 125' line she sells.

Sent from my NookColor using Tapatalk 2


Title: Re: Hang-em High Fabrics
Post by: Michel on March 25, 2013, 03:13 PM
Is Hang em High Fabrics definitively closed ?


Title: Re: Hang-em High Fabrics
Post by: JimB on March 25, 2013, 07:10 PM
Well, it says they are on holiday:

http://www.citystar.com/hang-em-high/ (http://www.citystar.com/hang-em-high/)

Don't know what their status is since the damage caused by Sandy.


Title: Re: Hang-em High Fabrics
Post by: Ca Ike on March 25, 2013, 07:26 PM
As far as I can find out BOnnie hasn't made any final decisions on closing permanently.  Everyone is waiting on word from her right now.


Title: Re: Hang-em High Fabrics
Post by: photogbill on March 28, 2013, 11:14 AM
Sorry to be the bearer of 'BAD NEWS' but I just talked to a reliable "insider" in the kiting community and was informed that Bonnie will NOT be re-opening Hang-em High ...ever ...due to physical ailments and such.

The GOOD NEWS is that Marieanne & Jon Trennepohl of Skyburner Kites and Kites & Fun Things . com are now the major American importers of PC-31 sail cloth material for kite-making purposes. You can order sail cloth from them but you will need to call them on the phone and order it directly as they do not have PC-31 listed on either of their websites.


Title: Re: Hang-em High Fabrics
Post by: Ca Ike on March 28, 2013, 12:51 PM
Sorry to be the bearer of 'BAD NEWS' but I just talked to a reliable "insider" in the kiting community and was informed that Bonnie will NOT be re-opening Hang-em High ...ever ...due to physical ailments and such.

The GOOD NEWS is that Marieanne & Jon Trennepohl of Skyburner Kites and Kites & Fun Things . com are now the major American importers of PC-31 sail cloth material for kite-making purposes. You can order sail cloth from them but you will need to call them on the phone and order it directly as they do not have PC-31 listed on either of their websites.
This isn't really a surprise.  I heard from a few people that know her that she was planning on selling now and I know she has wanted to sell the business for a while to retire and only kept it open for the community and the memory of her husband who started it.  It had to be a hard decision for her and though it will be a loss to the kiting community she deserves to enjoy the time she has left and I hope she stays well enough to.  Bonnie and her husband did a lot for the kiting community over the years.


Title: Re: Hang-em High Fabrics
Post by: photogbill on March 28, 2013, 05:44 PM
Sorry to be the bearer of 'BAD NEWS' but I just talked to a reliable "insider" in the kiting community and was informed that Bonnie will NOT be re-opening Hang-em High ...ever ...due to physical ailments and such.

The GOOD NEWS is that Marieanne & Jon Trennepohl of Skyburner Kites and Kites & Fun Things . com are now the major American importers of PC-31 sail cloth material for kite-making purposes. You can order sail cloth from them but you will need to call them on the phone and order it directly as they do not have PC-31 listed on either of their websites.
This isn't really a surprise.  I heard from a few people that know her that she was planning on selling now and I know she has wanted to sell the business for a while to retire and only kept it open for the community and the memory of her husband who started it.  It had to be a hard decision for her and though it will be a loss to the kiting community she deserves to enjoy the time she has left and I hope she stays well enough to.  Bonnie and her husband did a lot for the kiting community over the years.

Although I didn't personally know her, I had ordered kite-building supplies from her on numerous occasions and the service she supplied will be missed. I too wish her an enjoyable retirement! As I mentioned, it appears that Jon & Marieanne will be filling the void for ....at least some of the kite building supplies that Hang-em High offered! I've spoken to and placed orders with Marieanne on multiple occasions and she is ALWAYS cordial, friendly and helpful, even when I've been a little 'disorganized' in placing my orders!


Title: Re: Hang-em High Fabrics
Post by: mikenchico on March 29, 2013, 10:26 PM
Sorry to hear that too, I ordered my first fabric from Hang'em High in 1989 and always looked over their site when needing any supplies. It wasn't really unexpected though. Glad to hear Jon & Marieanne are stepping in to fill the need as they have so many times.