GWTW Forum

Kites! Kites! Kites! => Kite Building and Repair => Topic started by: red sweater on September 15, 2012, 07:19 PM



Title: kitesandfunthings question
Post by: red sweater on September 15, 2012, 07:19 PM
Has anyone done business with this site? It looks unproffesional (I suppose there isn't anything necessarily wrong with that; I've had great service from some side-businesses/ma and pa shops before), but I went with them because they were one of the few shops that had what I needed, and the only one with sane shipping rates for it. Maybe I'm just too hooked on quick shipping from pro places, but after not hearing anything for a week and a half (I don't think I've ever had in-country shipping take 10 days before, via any method), I'm getting antsy. And they seem to have dropped one of my items from the order between the initial receipt and the "order completed" status email. An item that is still listed as in-stock on the website.

Probably on the way, and I'm just being impatient. But asking just in case. I'd planned on hitting the beach today, but put it off until next Saturday because my order still hasn't arrived. :P Kite still brokey. :(


Title: Re: kitesandfunthings, slow shipping
Post by: justinpwheeler on September 15, 2012, 07:44 PM
Lolololololol.  The owners of Skyburner/Skyshark are far from unprofessional...  Some of the best to work with.  Just ask Joe - Vertigo2u.  Call them instead. 


Title: Re: kitesandfunthings, slow shipping
Post by: Allen Carter on September 15, 2012, 08:00 PM
(((((  UPDATE  )))))

     Turns out this issue was a customer error, not a problem with Kites and Fun Things.  Please read on for plenty of positive about this fine business. 

original reply:

Kite shops are small seasonal businesses. Usually one person operations. Definitely not your rapid e-commerce operation. That said, Kitesandfunthings has always been prompt with my stuff. Email 'em or call. Something went awry.


Title: Re: kitesandfunthings, slow shipping
Post by: DWayne on September 15, 2012, 08:44 PM
Jon and Marieanne are two of the best people you could ever hope to do business with.  ;)

Denny


Title: Re: kitesandfunthings, slow shipping
Post by: Ca Ike on September 15, 2012, 09:14 PM
AS said above already.  Call em and ask I believe they just got back from a fest somewhere as well.  THey may be slow sometimes with the web orders but its usually after a festival trip and they gat caught up pretty fast.  Keep on mind that its still fallible technology and could just be a comp glitch.  Not sure why people think the web is perfect and never screws up.


Title: Re: kitesandfunthings, slow shipping
Post by: coogee on September 15, 2012, 09:16 PM
I have had nothing but great service from Kites and Fun Things and Marieanne and Jon have been very helpful with all my enquiries. Pleasure doing business with them! I might also add that I live in Australia and their completion of orders and posting out has always been fantastic.
      Mike


Title: Re: kitesandfunthings, slow shipping
Post by: Tmadz on September 15, 2012, 09:40 PM
Red, Jon's shop may not be the fastest, but I think he's got you covered. Just check with them. I would gladly wait for one of Jon's Solus or Widow Maker any day.


Title: Re: kitesandfunthings, slow shipping
Post by: PUZZLE on September 15, 2012, 10:00 PM
bought lots of stuff from jon great service ;)it worth waiting for


Title: Re: kitesandfunthings, slow shipping
Post by: Wayner on September 15, 2012, 10:47 PM
I have had nothing but great service from Kites and Fun Things and Marieanne and Jon have been very helpful with all my enquiries. Pleasure doing business with them!

+1


Title: Re: kitesandfunthings, slow shipping
Post by: KiteVoice on September 15, 2012, 11:52 PM
Everything I've ever bought from them arrived in a couple of days. Of course, it's only a 170-mile ride but still, the quick arrival shows prompt order filling on their part. Something really unusual must have happened to your order. Call Marieanne. She'll get it all straightened out in a flash.


Title: Re: kitesandfunthings, slow shipping
Post by: Stogiez on September 16, 2012, 06:55 AM
I have had nothing but great service from Kites and Fun Things and Marieanne and Jon have been very helpful with all my enquiries. Pleasure doing business with them!

+1

+1  Have ordered from them a few times.  Always very helpful and COMPLETELY satisfied with the transactions.


Title: Re: kitesandfunthings, slow shipping
Post by: Ken Bour on September 16, 2012, 08:19 AM
I want to pile on here as well... :P

I bought a custom WidowMaker and a ProDancer from Skyburner (a.k.a. Kites & Fun Things). Initially, I called and talked to Marieanne who was personable, helpful, and explained how the customization process works including expected time-frames. Thereafter, we corresponded mostly by email as I narrowed down my color choices. She was always prompt, thorough, and responsive. I even had a technical problem requiring me to have to return the WM for repair. Jon was involved in that transaction which was handled efficiently, professionally, and fast.

I am not sure what happened in your case, but like others have suggested, make a personal connection and I predict that you'll see a world of difference!

If I buy any more kites (likely), Skyburner would be my first choice.

Please let us know when you get it worked out.

Ken


Title: Re: kitesandfunthings, slow shipping
Post by: trigger on September 16, 2012, 07:56 PM
Ditto!

I have met Jon and ordered from them a couple of times and have received everything quickly.  They may be a small shop(i haven't been there myself), but they ARE KITING. and will certainly make it right.

just call them :)


Title: Re: kitesandfunthings, slow shipping
Post by: red sweater on September 17, 2012, 06:20 AM
Thanks for all the responses. I didn't intend any portion of my post to malign them, and I hope it wasn't taken that way. But I'm glad I asked, because I will feel less hesitant to order from them in the future if so many people hold them in high regard.

I'll see if the shipment arrives today. If not, I'll give them a call.


Title: Re: kitesandfunthings, slow shipping
Post by: thief on September 17, 2012, 07:03 AM
red s: call them anyway....cannot hurt if yo have a spare 5 minutes....


Title: Re: kitesandfunthings, slow shipping
Post by: Jeepster on September 17, 2012, 09:53 AM
red s: call them anyway....cannot hurt if yo have a spare 5 minutes....

I'd like to make the suggestion that red s. now has a responsibility check to see what happened with his order, and then, report the results back to the forum.

I too have nothing but good things to say about dealing with Jon and Marieanne.  Since I consider them friends to both the kiting community and to me personally, it's bothersome to have even a hint of negativity directed towards them ... especially in a format that will stay around for ages.

Cheers,
Tom

Actually I do have one complaint ... I called in a order one morning and then decided to add an extra item to the order a few hours later ... couldn't, 'cuz the order had been filled and shipped already.



Title: Re: kitesandfunthings, slow shipping
Post by: jon t on September 17, 2012, 10:29 AM
Thank you everyone for the compliments.  I usually don't reply on forums but someone brought this to my attention.
To red sweater, your order was returned to me today.  The post office said it was unknown address.  I called you this morning and left message.
My apologies for the delay. 

Marieanne


Title: Re: kitesandfunthings, slow shipping
Post by: red sweater on September 17, 2012, 10:56 AM
I'd like to make the suggestion that red s. now has a responsibility check to see what happened with his order, and then, report the results back to the forum.

Major egg on my face. This one's on me. I was toying with overnighting a part to the house I was at on vacation last month, and wanted to see the total cost, including shipping. I went on a number of sites and filled a cart, entered address info, and checked the cost, but ultimately decided not to pull the trigger.

A month later, when I made my first real order from this vendor, on a different computer, that address was still in there. I guess I had forgot that I needed an account to get that cost from kitesandfunthings before, and it kept my address. I must have missed it when I filled out this order. If you had asked me up until I just talked with them, I'd have sworn I filled out my present address correctly...but I guess that was just for billing.

Apologies to everyone for taking the time to read my stupidity, and to kitesandfunthings for...everything. Steve at Chico will attest to my inability to keep addresses straight on all my online accounts. :P Hopefully, I stay at this address for a good long while, for my own sake.

So, the package is on its way. Mea culpa.


Title: Re: kitesandfunthings, slow shipping
Post by: Jeepster on September 17, 2012, 11:10 AM
... So, the package is on its way. Mea culpa.

Glad all has been worked out.  Thanks for responding ... made me laugh.

Cheers,
Tom


Title: Re: kitesandfunthings question
Post by: fidelio on September 17, 2012, 07:17 PM
Your next kite should be a skyburner, and not a used one.


Title: Re: kitesandfunthings question
Post by: Wayner on September 17, 2012, 07:24 PM
Your next kite should be a skyburner, and not a used one.

 :D  :D  :D


Title: Re: kitesandfunthings, slow shipping
Post by: KiteVoice on September 17, 2012, 07:57 PM
It might be a good idea to edit this thread's title, otherwise it will turn up in searches.
Other people might not read the whole story before forming a negative opinion of Kites & Fun Things.

Good call. What I learned from this: If I have concerns about a vendor's service, I'll call the vendor before I post anything publicly.


Title: Re: Re: kitesandfunthings question
Post by: madhabitz on September 17, 2012, 11:51 PM
Calling the vendor is good..... or just pm someone you trust here on the forum. If you have been reading posts, you'll have a feel for those who won't steer you wrong and who won't mind answering a couple of questions about a vendor to put your mind at ease.


Title: Re: Re: kitesandfunthings question
Post by: KiteVoice on September 18, 2012, 05:31 AM
Calling the vendor is good..... or just pm someone you trust here on the forum. If you have been reading posts, you'll have a feel for those who won't steer you wrong and who won't mind answering a couple of questions about a vendor to put your mind at ease.

Good point, especially with regard to pre-purchase research. I was thinking post-purchase when I wrote my comment.


Title: Re: Re: Re: Re: kitesandfunthings question
Post by: madhabitz on September 18, 2012, 10:21 AM
Good point, especially with regard to pre-purchase research. I was thinking post-purchase when I wrote my comment.
I was actually talking about post-purchase. If things are feeling hinky for someone or a shop, contacting a forum "regular" might be a good way to go. I certainly wouldn't mind sharing my experience or knowledge of a vendor with someone who is concerned. I doubt there are many here who would mind.

Nancy


Title: Re: kitesandfunthings question
Post by: Tmadz on September 18, 2012, 10:46 AM
Well I never doubted Jon and Marianne. At least, I shouldn't have. I just talked to Jon and he's been crazy busy.

I inquired about getting one of the premier widows he's closing out. He suggested modifying it into a light std for me and he said he would get back to me. I doubted him and placed an order for a regular Premier Widow this morning. Not quite a week later this thread has run it's course and he calls me today. He had it put aside to modify for me. It's done and ready to ship. He sees my order in shipping and is able to stop it from shipping 2HRS after I ordered it. Crazy good people. Crazy good service and now one lone Premier Widow available for whoever wants it. I won't doubt Kites and Fun Things again.

How's that for a testimonial?


Title: Re: Re: Re: Re: kitesandfunthings question
Post by: Tmadz on September 18, 2012, 10:51 AM
Kiting is a small neighborhood and most of the shops have known reputations. Doesn't hurt to ask up front and there is usually someone online who will answer right away.


Title: Re: Re: Re: Re: kitesandfunthings question
Post by: Ca Ike on September 18, 2012, 11:58 AM
Good point, especially with regard to pre-purchase research. I was thinking post-purchase when I wrote my comment.
I was actually talking about post-purchase. If things are feeling hinky for someone or a shop, contacting a forum "regular" might be a good way to go. I certainly wouldn't mind sharing my experience or knowledge of a vendor with someone who is concerned. I doubt there are many here who would mind.

Nancy
This is always good policy.  The kiting community is filled with some of the best, most passionate and generous people you will ever meet.  Being such a small niche hobby always on the verge of collapse reputation is everything for these businesses and builders so the good ones I and many others will always support in one way or another.  Helping out a newcomer with any questions is not a problem for me or anyone else on this forum from my experience.



Title: Re: Re: Re: Re: kitesandfunthings question
Post by: Wayner on September 18, 2012, 04:07 PM
Good point, especially with regard to pre-purchase research. I was thinking post-purchase when I wrote my comment.
I was actually talking about post-purchase. If things are feeling hinky for someone or a shop, contacting a forum "regular" might be a good way to go. I certainly wouldn't mind sharing my experience or knowledge of a vendor with someone who is concerned. I doubt there are many here who would mind.

Nancy
This is always good policy.  The kiting community is filled with some of the best, most passionate and generous people you will ever meet.  Being such a small niche hobby always on the verge of collapse reputation is everything for these businesses and builders so the good ones I and many others will always support in one way or another.  Helping out a newcomer with any questions is not a problem for me or anyone else on this forum from my experience.



Wlll said by both of you


Title: Re: kitesandfunthings question
Post by: red sweater on September 20, 2012, 07:15 PM
The package arrived today. You know, they travel much faster when they're going one way, and to their intended destination.  ;)

So, that Nirvana is finally fixed. And I fixed the split spine extension on the SF while I was at it, too. Hoping to be able to fly one of the two this weekend. :)