1 Welcome to the Forum.
2 You are here because purchases from "the bay" have little or no support.
3 Is one side set so that you can move the loose side to match?
4 Typically, if you hold the kite by both tow points, the nose should
be higher than the keel by about an inch or so. This can be your
5 When you have no wind, try launching (one pull) the kite with different settings
and see which setting launches the kite the highest.
6 I don't own a Jive 2 so can't help you with factory settings.
7 Try contacting HQ directly.
8 Here is a photo showing the bridle as set by the factory. You might want to download
the full size photo to get a better look at it. (Clickable link photo)