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Author Topic: New kite with stains on the sail?  (Read 6483 times)
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Todd Parker
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« on: June 29, 2014, 05:37 PM »

I just bought a new kite.  When I opened up the package, I was dismayed to see that there are dark grey stains on the sail.  The stains are long, thin, and run from the nose or leading edge to the trailing edge.  The sail has the appearance as if the spars were lightly smeared with ink before they were rolled up with the kite and stuffed into the bag.

Concerned, I contacted the vendor.  I was told by them that this is common and normal for the type of material that the sail is made out of.  They said that they have had many kites of the same type as mine, and others with the same sail material that have had this kind of staining.

Is this really normal?
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Todd Parker
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« Reply #1 on: June 29, 2014, 06:08 PM »

Yeah, I just joined the forum today to ask this question.  Actually, I just *found* this forum yesterday.  I've had a few stunt kites over the years, but haven't been very serious about it.  A few months ago I learned about these fancy new "trick" kites, so I thought I'd try one.

I'm wondering if it would be bad form to mention what kite this is.  I'm pretty sure that it's bad form to mention the vendor, so I won't do that.

The web site says that the sail material is made out of "Icarex polyester", if that means anything to anybody.
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Steve
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« Reply #2 on: June 29, 2014, 06:17 PM »

It is not unheard of ... usually that sort of staining comes from the bridle lines. Kite is wrapped up tightly in the bag ... in shipping/storage a little condensation occurs and the dye from the bridles lines leach into the sail material. It certainly does not affect performance and from the end of the lines I'd bet you can't see it.

It is okay to mention the specifics of the parties involved ... as long as what you are saying is true and your experience.
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tcope
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« Reply #3 on: June 29, 2014, 06:28 PM »

I'm guessing these kites are made over seas and the designer and distributor are at the mercy of the over-seas shops. I can see where each kite obtained might not be opened and inspected but I see no reason why these companies should tell the customer that it's their problems. If the distributor sold the bad kite then _they_ they should take it back and return it to the manufacture under warranty. That is the correct thing to do.

While I've heard of sails being stained, it should not be normal and it should not be accepted by the customer. If it were me I'd ask the seller to make it right and post here as to what went on. If the seller does a good job, then everyone will know it.
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Todd Copeland
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Todd Parker
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« Reply #4 on: June 29, 2014, 06:48 PM »

My vendor is willing to take the kite back for a full refund.  I'm not sure if they will pay for return shipping - I haven't asked.

Steve's explanation makes sense - thanks for that.  Np's vendor also mentioned dye from the leading/trailing edge.  Yeah, so dye from the bridle lines or from the leading/trailing edges leaching onto the sail due to condensation during shipping or storage.  OK.

The key point is that this doesn't seem to be an isolated issue.  What I'm hearing from my vendor and what np's vendor says is that most or all of the kites are like this.    Regardless of what a vendor is willing to do to rectify an issue, it sounds like if I want a new kite, it's going to have stains on the sail.  I just find that odd.

Are there trick kites that have leading/trailing edges and bridles lines that are made without dye?  Or maybe I'm buying my kite at the wrong time of year?  Maybe some other time of year the shipping from wherever it's made won't have as much of a problem with condensation?

I think I'm over-analyzing this.  But...  It was kinda spendy.  And it showed up brand new with stains on it.
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Steve
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« Reply #5 on: June 29, 2014, 07:12 PM »

you are talking about a Flying Wings produced kite, right?
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wagsboyz
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« Reply #6 on: June 29, 2014, 09:09 PM »

As a customer paying full price for a product I would expect to receive a product in new un-damaged condition.  The retailer should be responsible for the product.  I would like to know who it is not taking responsibility so that I can stay away from them.....

Bad business..  Horrible customer service....

Buying slightly damaged products generally will be offered at significant discounts..... Blems
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Todd Parker
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« Reply #7 on: June 30, 2014, 04:42 PM »

Just to follow up, in case anyone is curious...   Smiley

I took the kite onto my back porch today to get a look at it in the sunlight.  I propped it up on a couple of lounge chairs.  It looks worse in the sunlight as the stains are more visible when backlit.  The stains are very visible from 10 feet away and are all over the sail.  This is not acceptable.

I am returning the kite.  The vendor has stated, in writing, that they will refund the full cost of the kite.  They also said that they will *refund* me up to $14 for shipping.  They will not provide a pre-paid shipping label.  I have to front the cost of shipping then hope they refund it and that what they refund is at least what I paid for shipping.

The person that I talked with at the vendor said that they do 10% Q.C.  In other words, they randomly open up 10% of their product for inspection before shipping.  The other 90% gets sent straight out the door.  I can understand that on a $40-$50 kite.  But that's not what I bought.  I'd think you'd want to do 100% Q.C. on the high-dollar stuff.
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Todd Parker
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« Reply #8 on: July 01, 2014, 06:16 AM »

No, I won't be getting the same kite again.  According to their customer service rep that I talked to, most instances of that model of kite have that issue.  Which means that if I want one of those, I will have to live with stains on the sail.  I don't get it, but I guess I don't have to.

I'm looking into a different brand, based on a recommendation and some research that I'm doing now.
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RobB
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« Reply #9 on: July 01, 2014, 04:20 PM »

It might be helpful to mention the kite in question... help others from getting stuck with the same problem. It's pretty clear who the vendor is, but it doesn't seem to be their fault, unless they're storing their stock improperly.
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thief
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« Reply #10 on: July 01, 2014, 05:51 PM »

Plus if there was a certain kite you were looking for for a reason then if you mention which it was someone here will most likely have an idea of a replacement for you
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Kites kayaks & corgis again!!!
Todd Parker
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« Reply #11 on: July 01, 2014, 07:10 PM »

I'm sorry, but I just don't feel comfortable mentioning specifics in a public forum.  I have talked about the specifics in private messages to a couple of forum members.  One of whom gave me a recommendation on another kite that I'm seriously considering.

The original post wasn't meant as a cautionary tale on a specific kite model.  I was trying to find out if this was a common, normal, and even expected occurrence, since that was what the vendor was telling me and I was having a hard time believing that.

Thank you to everybody for your help.
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wagsboyz
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« Reply #12 on: July 01, 2014, 07:56 PM »

I'm sorry, but I just don't feel comfortable mentioning specifics in a public forum.  I have talked about the specifics in private messages to a couple of forum members.  One of whom gave me a recommendation on another kite that I'm seriously considering.

The original post wasn't meant as a cautionary tale on a specific kite model.  I was trying to find out if this was a common, normal, and even expected occurrence, since that was what the vendor was telling me and I was having a hard time believing that.

Thank you to everybody for your help.

Parker, you have joined a great forum for kiting and it has a wealth of information and great people.  Hope to see you posting and being active in the future.  What ever kite you choose I'm sure you'll have a blast...  Caution:  many more kites will surely be in your future....

Good Winds


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Gamelord
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« Reply #13 on: July 01, 2014, 11:57 PM »

Stains on the sail can happen some times.  We had some kites that came in with some stains on them and worked with the customer and manufacturer to get the kites replaced with satisfactory units.  It is one of the things that can happen but from what we have seen over the last 12 years of business is that this is very rare.  I cant say for all manufacturers, but the ones that we carry have always stood behind their products and have replaced them no questions asked if there was ever an issue that was not satisfactory.  It didn't matter if it was small stains, bleeding from one color to another or the bridle or even stitch issues, glue issues, rods, etc...

Your dealer should take care of this for you without hesitation.  Being a dealer myself, I know first hand that it is something fairly simple to do.  Also, being a kite flyer, I would not accept a brand new expensive kite with stains on it, therefore I would not expect my customers to do the same.

I hope you get it taken care of.  If it is a kite from a manufacturer that we carry and your kite store doesn't get it taken care of for you.  Let me know and I will get it taken care of for you.

Let us know how it works out.
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Gamelord
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« Reply #14 on: July 08, 2014, 06:58 PM »

Awesome...glad you got it sorted out with whoever it was you were dealing with. Smiley
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