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Author Topic: Awindofchange customer "service"  (Read 6034 times)
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Flying Fish
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« Reply #15 on: May 31, 2011, 10:06 AM »

Just got an e-mail from Daelyn, saying that replacement stand-off clips will be posted. That they will take 1-2 weeks to get here is not an issue, that's part of getting a kite from across the pond; not getting a reply in the first place was the issue.
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chilese
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« Reply #16 on: May 31, 2011, 01:06 PM »

You still haven't told us when you tried to contact them.

Was it over our holiday weekend?

Or was it weeks ago?

That can make a big difference.
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Gamelord
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« Reply #17 on: May 31, 2011, 01:08 PM »

I am sorry about not getting a reply back to you in a normal amount of time.  We have been talking with Flying Wings about the sail clips as we have had several of these break.  It seems that they need to do something about these as they are not as durable as they probably should be.  I have sent you 8 replacement clips out to you already and they should be getting to you as soon as USPS can get them there.  They were shipped priority so hopefully that will cut down the shipping time.

Again, I am very sorry for the delay in getting back to you.   Normally we are able to respond to e-mails very quickly but sometimes we get a bit busy in the store and e-mails get pushed back a day or so.

Please let me know when the clips get to you and if there is anything else we can do.

**John, he did e-mail me Friday of last week and again over the weekend.  I should have returned his e-mail last week but we were swamped and short handed that day and I was not able to do so.  I should have at least shot him a quick e-mail letting him know that we were sending out the replacements. **
« Last Edit: May 31, 2011, 01:11 PM by Gamelord » Logged

Flying Fish
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« Reply #18 on: May 31, 2011, 01:30 PM »

Kent, as said over e-mail already, but now publicly: apologies accepted. Will let you know when the clips arrive.
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chilese
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« Reply #19 on: May 31, 2011, 02:23 PM »

As a courtesy to A Wind Of Change (they are a sponsor),

I requested an event timeline as Dromel will not answer my questions.

AWOC received these emails (all local times)

1st complaint:  Friday Night 10:30 PM (store closed)
2nd complaint: Saturday Night 11:30 PM (store closed)
3rd complaint sent to Daelyn: Monday (Memorial Day store closed)

Tuesday, when the store was opened the problem was handled immediately.

Dromel, your public outcry of events which happened over a weekend seem very tacky. And yet, you are willing to accept Kent's apology when he did nothing wrong.
« Last Edit: May 31, 2011, 02:27 PM by chilese » Logged

fidelio
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« Reply #20 on: May 31, 2011, 02:46 PM »

ok ok, no need to crucify anybody. let's be reasonable shall we. problem occurred, problem solved.
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Fdeli
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« Reply #21 on: May 31, 2011, 03:01 PM »

Okay.

Let's just lock it and let it fade into obscurity.  Smiley
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