Reading Consumer report about best advice and here is one of them...
"You can return anything. My sister-in-law took back string and a bag that had once contained a kite. The kite had flown away (the string broke), but she convinced the store clerk that it was a faulty product and that she deserved to get her money back. That taught me a lesson to be a more assertive consumer."
Welcome to the world of entitlement...
Most kite stores works on tight margins. Imagine how many would stay in business if everyone did this.
Generally if a kite string breaks, the kite loses lift and flutters to the ground. Sure there are cases where the kite lands some place where it is not retrievable, but just as many times... a little effort would go a long way. So I would have to wonder what circumstances prevented the flyer from retrieving the kite and possibly only asking for replace flying line. And even that would be done after they searched their heart about whether they were flying the kite in suitable winds.
A woman calls a store and asks about a $700 LCD projector.... she's quite anxious about it and asks if it can be left waiting for her at the register. The sales person explains that they can't do that for a $700 item, but it will be set aside for her at the department and they will try to get her in an out of the store as quickly as possible. She arrives in a business suit and the transaction is processed quickly. The next day the projector is returned. It's even money as to whether the projector was unsuitable or whether someone just needed a projector to give a single presentation the preceding day and they wanted a free "rental."
Ask anyone in retail how many LCD and Plasma TVs are returned the day after Super Bowl Sunday.
Goodwill (and dare we say good faith) policies between retailers and customers are a wonderful thing until people abuse them and hose things for everybody.
At one point when Prism was building their Elite line in WA they said that they reason they stopped doing custom colors is that they would get too many returns from customers who said the colors they
chose did turn out looking they way they expected
. Heaven forbid they should just resell the kite.
A little personal culpability would be a wonderful thing.